Shipping
All parts listed in our store are in stock & usually ship the same business day or the next. Larger items that ship with Fedex & UPS are sent Ground only & direct signature required. All other items are shipped expedited via USPS, tracking number provided. The parts are generally heavy & great care is taken when packaging to make sure they reach you in a perfect condition. In some cases we can combine multiple purchases into fewer boxes, we refund the savings for such shipments after the parts are boxed. If you’re purchasing one of the larger items, for instance a grinder chassis, as well as some of the smaller items, we can ship some of the smaller items in the same box as the chassis: the weight goes up so Fedex charges more but it does work out slightly cheaper than shipping parts individually. If you have your eye on multiple products & need an accurate shipping quote, shoot us an email with your list & we’ll work it out for you.
Busy Times
From time to time our workload increases to the extent that the carriers cannot keep up with the volume of shipments on our dock. In such times it is necessary that we ship with other carriers as well. For instance you may have selected & paid for Fedex shipping on your order, but we may need to ship it with UPS. We will make sure that we DO NOT select a shipping method which takes longer than that which you paid for & we will also refund any savings where possible.
Will Call
If you’re local & would like to collect your order to save shipping costs, immediately send us an email after placing your order to let us know that you’ll be picking up in person to avoid the order being shipped inadvertently. We need a day or two to get your order ready & we’ll shoot you an email as soon as everything’s ready to collect.
RETURNS & EXCHANGES
Satisfaction
If you are not satisfied or have changed you mind about the product that you have received from us, you may return your order for a refund or exchange. Return and exchanges are allowed within 30 calendar days from the date of the receipt and must be authorized by ORIGIN BLADE MAKER (OBM) prior to return shipping. After this 30 day period all sales are final.
We do not warrant that any of our products will work with products from any other manufacturer & returns for the reason of incompatibility will be considered on a per case basis. It is highly recommended that you contact us before placing an order to ensure that any of our components will work with whatever product you have, but please understand that some manufacturers, especially the smaller one-man-show ones frequently change things on their products as they discover mistakes or get hit by brainwaves, which means that some of our products may work on someone else’s product one day, then not on future editions. This is obviously beyond our control & we will not be held liable for such incompatibilities.
Wear & tear items such as rubber wheels & grinding belts are expressly not returnable if they have been used, even just slightly.
Authorization
All authorized returned products must be unused and in its original packaging. No returns or exchanges on products that show signs of having been opened, installed, modified, mounted, scratched, or defaced will be allowed. Returns must be sent freight prepaid and insured by the customer. A refund or exchange will not be considered until all relevant items, hardware, and accessories have been returned to OBM. Contact OBM via e-mail only to obtain an RMA# prior to returning any merchandise. This number MUST appear on the outside of all boxes returned. If the RMA# is not visible on the outside of the box it will be refused at the dock. ABSOLUTELY NO EXCEPTIONS! Any refused shipment sent back to OBM does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with OBM for the shipment prior to its return. Original shipping and handling charges are not refundable.
Processing of refunds
All refunds on returns are processed as fast as possible, usually within two business days. Please allow an additional 12-14 working days for credit card refunds to post to your account. A 10% to 25% restocking fee may be assessed on all authorized returns, especially on larger items like grinder chassis to cover boxing & unboxing, testing etc.
If your shipment arrived damaged or missing parts or not working:
Shortage and damage claims must be made via email only to OBM within 2 working days of receipt date. All claims for damaged merchandise must be made with the carrier and OBM. Keep all shipping cartons and packing materials for carrier inspection. OBM cannot initiate any claims with the carrier.
If you experience any issues with any of our products contact us for support prior to attempting any repairs, inspections or alterations. We will expressly void any warranty on any component that has been opened up, changed, stripped, inspected or damaged without our prior written permission (this is especially true for any of our electrical components).